Feetures Canada Return Policy

You want to return your item(s)? No problem.

We want you to be completely satisfied with your purchase.  If you wish to return your item for ANY reason, you may do so within 30 days from date of purchase, with proof of purchase, as long as the product is returned in as-new, re-saleable condition with all original packaging, tags and labels intact and attached. 

Upon receipt of the items to our returns address, your return will be processed, inspected and if approved a refund sent to you.  Please note the cost of returning items is not covered by Feetures Canada. 

Please note that we cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.

How to make a return

To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).

Contact us at feetures@thebackrivergroup.com and in your e-mail, please provide the following:

Email Subject: Return Request

  • Order number for online orders or legible photo of your receipt
  • Product full name, description and quantity of the item(s) you wish to return (shown on your packing slip)
  • Reasons for return. Once your email request is received, our team will evaluate your inquiry and if applicable for return, send you an RA # along with the address for the return location.