Feetures Warranty Canada

Lifetime Guarantee               

 Engineered to be ignored so you can just move. 

Our socks are designed to be long lasting with a custom-like fit to enable easy movement with fewer blisters, less sock slippage, and a greater degree of comfort. Having an issue within 30 days of your purchase? You may be looking for our Returns Page.

Returns

What does Lifetime Guarantee Mean?

While we offer 30 days to return your original order, we know our socks should last well past that! That is why we are happy to provide a Lifetime Guarantee on all our socks.

If at any time you are unsatisfied with our socks, we want you to let us know. Having a quality issue, not quite the right fit, or did our product fail to live up to your standards?  We’ll get those replaced for you right away.  Here are some examples of what our Lifetime Guarantee covers:

  • Holes
  • Material thinning
  • Stretching or shrinkage

We’ve designed our Lifetime Guarantee process to be as easy as possible so that you can receive the socks that meet your needs and get back to doing the activities that keep you moving. 

What does Lifetime Guarantee Not Mean? 

We know Lifetime Guarantee sounds too good to be true, but we guarantee our quality and our socks.  Whether you’re running the Hardrock 100 or running after your toddler, we cover it. But, if you leave them on the course or your toddler hides them under the couch, we can’t take responsibility for that. Here are a few other examples of what it doesn’t cover:

Socks subbing for a Pet Chew Toy

While saying the dog ate your homework was always worth a shot in school, this unfortunately not covered by our Lifetime Guarantee.

Lost in the laundry

While we encourage you to take that up with your dryer (we all know how they love to eat socks), this is not something covered by our Lifetime Guarantee. We do recommend washing your socks in a mesh laundry bag so they don’t escape. 

Left behind at a race

We know it feels great to take your shoes and socks off after a long hard race, but protect your favorite pairs at all cost. This is not something covered by our Lifetime Guarantee. 

Thrown Away

Did your favorite socks get a hole? Make sure you take a picture before tossing them! We will need a photo to be able to get you a new pair, so if you throw them away, they will not be covered by our Lifetime Guarantee.

If purchased from a retailer other than Running Room, please see them for returns & exchange advice.  

If purchased from Running Room please return there unless it is 6 months past the date on your receipt.  If it is 6 months past the date on your receipt OR you purchased on feetures.ca please do the following….

Your socks look like you've been running in the street without shoes (excessive wear)!  Yep....we've seen it all.  

If purchased from Running Room please return there unless it is 6 months past the date on your receipt.  If it is 6 months past the date on your receipt OR you purchased on feetures.ca please do the following….

*Please note customers are responsible for the return shipping cost.

 

Submit your warranty claim by email to: feetures@thebackrivergroup.com with the subject header “Feetures Warranty Request” and the following information

  1. Your full name:
  2. Place of purchase (online or in-store)?
  3. Date of purchase
  4. Please enclose a legible copy of the receipt with the date
  5. Model name, color and size
  6. Please attach a clear picture of the damage to this email
  7. Confirm your home mailing address/shipping address